Dunkin' is facing a lawsuit from its customers over extra charges for non-dairy milk options. The suit claims that Dunkin' charges between 50 cents and $2.15 more for drinks made with soy, oat, coconut, or almond milk, depending on the store location and time.
According to the lawsuit, this pricing breaches the Americans with Disabilities Act and various state anti-discrimination laws. The class-action lawsuit, involving ten plaintiffs, was filed in a federal court in the Northern District of California.
This legal action highlights the growing concern over the fairness of upcharges for non-dairy milk alternatives at Dunkin'.
Dunkin' Sued for Unfair Non-Dairy Milk Charges, Alleges ADA Violation
The lawsuit against Dunkin' alleges that charges for soy, oat, coconut, or almond milk in their drinks can add up to 40% of the drink's average cost of $3.25. This surcharge is notably high, as milk is just one of several ingredients in Dunkin' beverages. The suit claims that this extra charge could be as much as 200% compared to the cost of milk.
The suit also points out that Dunkin' offers alternatives like whole milk or fat-free skim milk at no additional cost instead of the usual 2% milk. They also accommodate caffeine and sugar content changes for health reasons without charging more.
However, the lawsuit accuses Dunkin' of discriminating against those with lactose intolerance and milk allergies. These conditions are considered disabilities, and the suit alleges that Dunkin' unfairly profits from upcharging for non-dairy milk options. The company is said to have made over $250 million from these extra charges.
This issue affects a significant portion of the American population, as Boston Children's Hospital reports that 30 to 50 million Americans are lactose intolerant. Studies suggest that up to 36% of Americans might have some form of lactose intolerance, possibly reaching 48%.
The plaintiffs, affected by lactose intolerance, argue that their condition severely limits various major life activities. They rely on non-dairy options to avoid health issues like stomach pain and vomiting. Yet, according to the lawsuit, Dunkin' makes them pay extra for these necessary alternatives.
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Dunkin' Customers Voice Discontent on Reddit
Customers of Dunkin', both those with milk allergies and those who prefer non-dairy options, are voicing their frustration on Reddit regarding the extra charges for non-dairy milk.
These customers have reported surcharges varied by location and drink kind. One Dunkin' customer was charged $1.49 for a small amount of oat milk.
Customers are frustrated that their 'free' reward beverages charge for non-dairy milk. Many concerns point to fee differences across sites. Indiana customers reported paying $1.00 for non-dairy milk, which jumped to $1.50 in Ohio.
Another consumer, astonished by the 50-cent fee on a free incentive drink, criticized Dunkin's dairy-sensitivity policies.
These clients are frustrated and feel unfairly treated, especially those who must avoid dairy.
They wonder why they should pay extra for medical or personal health choices because of their diet. These online comments show rising dissatisfaction with Dunkin's non-dairy milk pricing.
ClassAction.org is contacting Dunkin' Customers who were charged more for non-dairy milk and are lactose intolerant or allergic. Lawyers are investigating Dunkin's discriminatory targeting of these individuals by setting dairy milk alternatives over a dollar.
The investigation explores whether Dunkin's non-dairy milk costs are excessive. Dunkin' may profit from lactose intolerance and milk allergy claims, prompting worries. Customers are providing testimony and material for the attorneys'
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