A Bank of America customer recently reported that their bank account was abruptly and unexpectedly closed.
Responding to a common message, the client requested assistance on Reddit, explaining that they were compelled to transfer their funds.
Redditors speculated about what could have caused the account to be shut down, although the precise cause remains unknown.
Most of the time, banks can end their connection with a customer at any time.
Customer's Complaint as Bank of America Abruptly Closes Account
The client said the problem started because they had trouble logging in. The client found that their username and password were not working after only four months of having the bank account.
The bank's service told them they had tried logging in too many times and failed. But this was a problem because of a "sad fact," the client said. They said they had never typed in the wrong password.
The customer finally got a letter from the bank telling them they had closed the account.
One person on Reddit answered with an idea: it seems like someone tried to guess customers' passwords repeatedly," They added that there was probably a breach somewhere that exposed some of his data."
They said a hacker trying to determine the client's password could have set off the alarm and closed the account. The customer finished by opening a new account at a different bank.
Other Redditors emphasized that they never understood what happened in their account.
17-Year Bank of America Customer Faces Similar Account Closure
According to CBC News Chicago, Christina Blanton, a Bank of America user for 17 years, talked about her experience with a closed account in June 2022.
In an interview with the media, Blanton recounted her experience: ' When I tried to access my online banking, the message 'account locked' kept appearing. I initially thought it was a password error.'" She explained that her account access issues began in April, leading to an extended communication period with Bank of America's customer service team.
Blanton's Bank of America experience was challenging: "After being passed around to various representatives, I finally spoke with someone who informed me that the bank had chosen to close my account." The bank said it was a "business decision."
Despite recovering her funds, Blanton was frustrated. It happened right before her thyroid cancer surgery, adding to her stress.
The incident left her sad and frustrated, she said last year. Finding myself without cash for surgery was overwhelming. I almost cried. It has persisted since April."
What to do after the Bank Closed Customer's Account
If the bank closed the customer's account, they should contact their bank to find out why. The bank may reinstate the fund if it meets specific requirements.
"Depending on the reason, the bank may be able to work with you to resolve the issue and reopen your account," said Blackbridge Financial CFP George Jameson.
They should check if it may reroute account deposits to another bank account. Clients can contact payroll to change the routing information to a different bank account if their employer offers direct deposit. They can also request printed checks until the issue is fixed.
Contact a bank promptly to access funds if it closed their account; they know it had money. Customers are advised to supply their account number and recent statements confirming the bank had a balance when it closed.
