American Airlines will begin using Sabre's reservation system as its go to for booking flights for customers a press release reported Monday.
"The migration to one reservation platform in partnership with Sabre is a critical milestone in the merger integration process, and lays the groundwork for customers and employees alike to have a seamless experience throughout the travel journey," Maya Leibman, chief information officer at American Airlines said in a statement.
American employees and passengers will use the system for searching for flight schedules, prepping to travel, and checking and obtaining luggage via a system that assimilates a passenger's luggage with their destination the press release reported.
"American Airlines has laid out an exciting vision for transforming the airline passenger experience and we'll be working closely with them over the coming months to bring this to life using our data-rich, flexible technology solutions," said Jones. "We've got a team of technology and delivery experts working on the migration plan to ensure the new airline reservations system delivers a truly personalized travel experience across the entire journey."
"A single passenger services system will allow us to empower all employees to deliver information faster and with greater consistency across all touch points - and ultimately pave the way for new innovations in how we deliver customer service in the years to come," Kerry Philipovitch, senior vice president of customer experience at American Airlines said in a statement.
The two airlines will give up stations at Washington D.C.'s Reagan National Airport, in a move that will decrease the company's departures 15 percent as part of the merger The Associated Press reported. Stations will also be vacated at New York's La Guardia for a seven percent slash.
The airlines will also move from two gates at Chicago, Los Angeles, Dallas, Boston, and Miami, and keep their main bases for a minimum of three years. Operations will also continue in Virginia, Michigan, Florida, Arizona, Pennsylvania, and Tennessee for a minimal five year period The Associated Press reported. Employees from both airlines will be implemented over the next two years.
