Fitbit's Force wristbands have caused abrasions and other such sores on users' skin prompting the company to grant full refunds the Consumerist reported Monday.
"I've had my Force for about a month now," a user told The Sydney Morning Herald. "About four days ago I started getting the burn/rash," the user told The Herald. "I quit wearing it so my arm could heal but it is about the size of a baseball now and it burns," the user told The Herald. "It also has started to swell. I've tried putting creams on it but it hasn't helped," the user told The Herald.
Consumers have experienced discomfort related to the bracelet's charger according to the Consumerist.
"We are aware that some of our customers have reported a skin irritation from wearing their Force device," Fitbit said in an official statement the Consumerist reported. "We conduct testing in order to satisfy a variety of internationally accepted standards relating to the safety of the materials in our devices the company said in the statement. "Fitbit wristbands are made of an elastomer material similar to many sports watches and do not contain latex," Fitbit said in the statement said. "The Fitbit Force clasps and casing are made with a surgical-grade stainless steel, which is commonly used in watches, jewelry and other products in contact with the skin..." Fitbit said in the statement.
The product keeps track of the amount a user moves when sleeping, how many steps they take when they wake up, and what their altitude is or how high they are when they stand the Consumerist reported.
"Our customers are our top priority, so we already have been taking steps to make this right with any customers who feel that they have an allergy related to their Fitbit device including offering a refund or a choice of a replacement tracker," the company said in a statement to the Consumerist. "Fitbit will handle all shipping costs and will provide a refund in any difference in price."
