Hewlett Packard is pulling back 145,000 power supply chargers from HP Chromebook 11 laptop computers the United States because they can become too hot and de-materialize Consumer Product Safety Commission said in recall information on their website.
"We apologize again for the inconvenience this has caused," HP said in a statement. "Your safety is our top priority. With our partner Google, we are resuming sales of the HP Chromebook 11. All new packages will include the replacement charger."
The chargers were purchased between Best Buy stores through the country, online at Amazon.com, bestbuy.com, Google Play at play.google.com, and HP shopping at shopping. hp.com. between Oct. and Nov. 2013. The chargers were also put with the $280 Chromebook 11 computer.
The commission advises those with affected devices to not utilize the charger anymore, and get in touch with Google so they can get a new charger at no cost.
Nine cases of the chargers overheating and melting. One instance involved a minor burn on a user. The charger also caused minimal property damage to a pillow in another.
The charger has the model number MU15-N1052-AOOS, which can be found on inner part of the charger near the prongs that go into wall outlets.
Those with affected chargers can call Google toll-free at (866) 628-1371 from 5 a.m. to 7 p.m. pacific time seven days a week. This is also available on the chromebook website at https://chromebook.com. Users will only have to select the hyperlink located on the highest point of the page, and then selecting Support. This will give additional details about the recall.
The HP Chromebook 11 is 11.6 inches, and has a microUSB port capable of powering its battery, a dual-core processor, a 16 gigabyte hard drive for storing documents, which are also kept in the computer's cloud where files are shared, and two USB 2 inserts.
