The independent market research firm recently recognized Papa Murphy's with a 2013 Franchisee Satisfaction Award - an annual award given to franchise companies with the highest franchisee satisfaction rankings.
The survey asked franchisees questions related to training and support, system communication, franchisor/franchisee relations, financial opportunity, business lifestyle, and overall satisfaction with their business. Fifty-six percent (289) of Papa Murphy's franchisees participated in the Franchise Business Review satisfaction survey.
"Papa Murphy's was rated a top franchise in both our annual food industry study and in our new research on multi-unit franchises. These are two hot segments, and they are particularly competitive, so it's very impressive to see Papa Murphy's on both," said Michelle Rowan, president at Franchise Business Review.
Papa Murphy's CEO Ken Calwell attributes the brand's high satisfaction ratings to a passion to serve our loyal fans. "Our franchise owners' happiness comes from serving the millions of customers that rely on Papa Murphy's to bring their family together around an affordable, great tasting dinner. Our franchise owners are passionate about creating food people love that's fresh and high-quality, while also being easy to bake at home. I'm proud to serve with such a hard-working, determined group."
Founded in 1981 and franchising since 1982, Papa Murphy's revolutionized the Take and Bake pizza concept. The chain now has over 1,350 locations in the U.S. and Canada. The startup investment for a Papa Murphy's franchise ranges from $216,000 to $381,000.
Over the last eight years, Franchise Business Review has surveyed more than 100,000 franchisees from more than 700 of today's leading franchise brands. All active franchise owners who have been in business for three months or longer are invited to participate in this survey process.
"Our standard franchisee satisfaction survey includes 33 benchmark questions," Rowan said. "Franchise companies use our survey data to help better understand the experiences of their franchisees, and pin-point areas within their systems where improvements can be made to help increase satisfaction and engagement - which leads directly to overall increases in franchisee performance."
