Comcast Chairman and Chief Executive Officer Brian Roberts has publicly apologized for his company's controversial handling of customer service phone calls.
Admitting he was "embarrassed" and "disappointed" after hearing a viral recording of a Comcast employee refusing to disconnect his service, he mentioned "It was a teachable moment for employees and it was a teachable moment for all of us," according to Fortune magazine.
"We get 250 million phone calls a year," he said, according to the publication. "The nature of our business is that we're going to have these things."
Several viral videos on YouTube have exposed the company's heavily criticized customer service practices-a number of customers have posted their own turbulent conversations with company employees.
But customer service was not the only topic addressed by Roberts during the recent San Francisco event where he discussed the viral videos.
The ongoing debate over net neutrality and the federal government's role in working with private internet providers that are blocking or slowing web content for financial gains was also addressed.
"No blocking, and no discrimination - consumers need the certainty that this platform [the Internet] stands for those kinds of principles," Roberts mentioned, arguing against the government's alleged regulation of internet service as a public utility.
"There's a better way to do that," he also mentioned, according to Fortune.
