A Kroger shopper has warned others to be cautious when ordering groceries from the store after she was overcharged $60 for frozen breakfast burritos.
When she called Kroger to resolve the issue, the store informed her that she could not receive a refund.
Kroger Overcharge Issue Sparks Warning
Rainy Smith recently shared a cautionary message on Facebook with her Interlachen, Florida, community, urging shoppers to carefully check their receipts after purchasing from Kroger. Smith advised fellow customers to monitor their bank statements closely following their orders.
In her post, she included a screenshot showing her total bill, which listed six eight-packs of frozen burritos, each priced at $9.99. After discovering the overcharge, Smith returned the items to the delivery driver, explaining that the receipt did not reflect the correct items ordered.
Smith recounted her frustrating experience when she contacted Kroger to address the overcharge. She reported that the store representatives did not acknowledge her concerns nor offer a refund. According to Smith, Kroger could not identify any errors with the order despite the apparent pricing mistake.
Expressing her astonishment over the incident, Smith, a frequent service user, emphasized the difficulty of obtaining a refund after being overcharged. "Keep an eye out because if you're overcharged, getting your money back is a huge hassle," she cautioned in her post.
According to the Los Angeles County Consumer& Business Affairs, when shoppers are charged more than the price advertised or posted by a retailer, they have several options for reimbursement.
Any discrepancies should be immediately reported to a store employee or manager. It is crucial to retain the receipt as proof of the price difference.
Also Read: Walgreens Unveils List of 26 Store Closures Amid Extensive Retail Reductions
Consumers have the right to the lowest price a store has advertised, posted, or quoted. If charged more than this price, customers should promptly bring the issue to the attention of a sales clerk and, if necessary, escalate the matter to the manager.
Retailers must honor the posted price, even if it has mistakenly not been updated.
If suspicious charges are on a bank statement, customers can also take the issue up with their bank to dispute them.
"Allow Substitutions" at Kroger
Meanwhile, The U.S. Sun reported that a shopper suggested overcharging could be linked to the mobile app's "allow substitutions" feature. This option permits the store to replace items with the closest available match, and customers are then charged the price of these substitutions.
Another customer expressed surprise at the lack of a refund, sharing their generally positive experiences with the app, including receiving refunds and credits for delivered and undelivered items. This shopper recommended contacting customer service again, suggesting that a different representative might handle the situation better, as many work from home.
Smith, the affected shopper, initially might have intended to purchase single frozen burritos, but having enabled substitutions, she ended up with more expensive eight-packs instead.
Despite her attempts to resolve the issue through multiple conversations with customer service, she found the process too stressful and unproductive.
Frustrated by being repeatedly told she was not overcharged when she was, Smith decided to avoid shopping at Kroger in the future. She mentioned she would rather pay someone to take her to another Winn Dixie store to avoid similar issues.
Related Article: Kroger Addresses Rumors of Closure and Service Issues at Popular Location
