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A Kroger shopper has expressed strong dissatisfaction with the store, claiming she was overcharged for medication.
She also alleged that the store indirectly accused her of lying when she attempted to address the issue.
Kroger and the Accusations of Lying
Angie Hall Beatty recently aired her frustrations on Facebook regarding her experiences at Kroger, specifically with some medication pickups. Beatty was disturbed by the store's reaction when she confronted them about being overcharged.
She recounted her ordeal, stating that after she called to report the discrepancy, the store's response implied she was at fault, essentially accusing her of lying. Determined to resolve the issue, she returned to the store with the medications, only to face blame again.
Beatty revealed that this was not an isolated incident. She highlighted a recent instance that prompted her to speak on social media. Despite her husband Paul picking up several of her medications, it was only later that she noticed a significant overcharge-one medication priced at $32 was billed at $75.
According to The U.S. Sun, this recurring issue has led to multiple refunds from Kroger. "This is the fourth time they have had to give me a refund," she shared, advising others to be vigilant: "You have to watch every move they make."
In one particularly troubling experience a few months earlier, she noted that one of her medications was filled incorrectly three times, including doses she never required.
Despite these ongoing issues, Beatty mentioned she would continue shopping at Kroger, mainly due to the discounts she receives on her pharmacy purchases.
Also Read: Shoppers Demand Self-Checkouts at Aldi Amid Long Lines, But Not Everyone Agrees
Kroger Faces Legal Challenge Over Prescription Pricing
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Beatty's grievances with Kroger are part of a broader pattern of customer dissatisfaction. Supermarket News reports that an Ohio couple has escalated their concerns by taking legal action against the company for its prescription pricing practices.
Richard and Anne Purdue have initiated a lawsuit alleging that Kroger engaged in unfair and deceptive advertising, which they claim breaches the Ohio Consumer Sales Practices Act. Their case can potentially gain class-action status, drawing in more plaintiffs who might have similar grievances.
The contention centers around the Kroger Rx Savings Club. Richard, who paid a $72 annual membership fee, contends that his prices were higher than they would have been without membership.
This contradicts Kroger's promotional claims on their website, where they advertise that members of the Savings Club receive "drastically reduced prices on thousands of popular prescription drugs." Feeling misled by these claims, Purdue decided to file suit.
Kroger, headquartered in Cincinnati, Ohio, is currently facing serious allegations. While they attempted to dismiss the case, the Court of Common Pleas has stood with the plaintiffs. The court believes the accusations clearly outline unfair and deceptive practices, so the lawsuit will continue progressing.
Los Angeles County Consumer& Business Affairs advised that shoppers overcharged at a retailer should immediately report the discrepancy to a store employee or manager and retain their receipt as proof.
Customers are legally entitled to the store's lowest advertised, posted, or quoted price. If a sales clerk cannot resolve the issue, escalating it to a manager is advised, as retailers must honor posted prices, even if they have expired.
Additionally, customers can dispute suspicious charges with their banks. These steps protect consumer rights, especially in transactions with major retailers like Kroger.
Related Article: Walgreens Shopper Outraged Over Price Discrepancy, Company to 'Inform Leadership
