A Chase customer expressed frustration after the bank unexpectedly closed their account. The issue started when they attempted to assist a family member with a fundraising campaign.
Couple's Banking Woes with Chase After Fundraising Effort
A married couple has shared a troubling experience with Chase Bank on Facebook, detailing the unexpected closure of their bank account.
According to The U.S. Sun reports, the couple, who had been using Chase for several years, faced issues after linking their account to a GoFundMe fundraiser.
They explained that the bank closed their account due to suspicious activity, which began after they used their checking account for a GoFundMe campaign started by one of their sisters.
As a result of the account closure, they found themselves unable to access their funds, including money raised through GoFundMe and their paychecks. The couple was informed that their funds would be returned via a mailed check within 10 to 15 days.
The couple's post drew significant attention from friends and family; many expressed their dismay and sympathy in the comments section, calling the situation "ridiculous" and "horrible."
Chase Explains Reasons for Closing Accounts
Chase Bank has previously clarified its policies on closing customer accounts. A spokesperson for Chase, Jerry Dubrowski, explained to Best Life that account closures occur only after a thorough review and analysis of the relevant facts.
Dubrowski noted that concerns about a client's transactions, such as potential unlawful activities or information from law enforcement, prompt the bank to act in line with its compliance program and regulatory requirements.
He also mentioned several other reasons a bank might close an account, including insufficient activity or excessive overdraft fees.
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In May 2022, a TikTok user known as @midwestcrisis93 shared a video stating that US Bank had closed their account without warning due to a late payment. The bank claimed to have sent letters, but they were returned because the bank had not updated the user's address.
Another U.S. Bank customer, @kaosleader001, experienced a bizarre issue when his account suddenly vanished from the mobile app.
Upon contacting the bank, he was told that the bank had received calls claiming he had passed away on two separate occasions. This led to the closure of his account and the issue of his funds via check to the wrong address.
Despite being a customer for 20 years, he faced significant difficulties resolving the problem.
The situation escalated as customer service gave conflicting explanations, including one that someone had impersonated him to close the account.
Eventually, the U.S. Bank resolved the issue by opening a new account for him and returning his money, though the latest account faced temporary restrictions while the investigation continued.
Steps to Follow When Your Bank Account Is Closed
According to Experian, several steps are needed if a bank account is unexpectedly closed. First, individuals should contact the bank by phone or in-person to determine the reasons behind the closure.
If the account had a balance when it was closed, individuals should either settle any outstanding amounts or request the bank to issue a check for the remaining funds.
Additionally, customers may have the option to ask the bank to reactivate the account, mainly if it was closed due to inactivity. Finally, redirecting direct deposits and scheduled payments to another bank account ensures financial continuity.
This step helps ensure that bills are paid on time and income is received without interruption. Maintaining more than one checking account is recommended to avoid potential disruptions.
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