A 500 pound young adult and his family are stuck in Chicago after British Airways said it cannot fly him back.
According to CBS Chicago, 22-year-old Kevin Chenais has been at the Mayo Clinic in the windy city, and was preparing for a flight home to France on the airline, when he and his family were notified he was not small enough to board the aircraft picked for his flight therefore keeping them in Chicago for the past week.
"We blame British Airways because now they just leave us, and they brought us here," Kevin's mother Christina Chenais told CNN. "If they could bring him here with that problem in economy, there was a way to take him back by economy but just get him back home for his medical treatments to continue."
The family has spent all of their their money, and after being confined to an airport hotel now intend to take a train to New York and cruise to England on the Queen Mary II so Kevin can get closer to home.
"I'm sure a lot of big people like (me) or bigger cannot travel because they have the same problem," Kevin Chenais told CBS Chicago.
Kevin and his family will get some money back from the situation, however, in the form of a complete refund from the airline.
"The British Airways team worked tirelessly to try and find a solution for the family but unfortunately we cannot safely accommodate the customer on any of our aircraft," British Airways said in a statement CNN reported. "We were in regular contact with the family to discuss other options and we provided hotel accommodation throughout. The customer service team "exhausted all options. We'll always try to accommodate a customer if it's at all possible and it's safe to do so."
