Franchisees of McDonald's are not liking the all-day breakfast menu that the fast food chain launched on Oct. 6, 2015, saying it has been a disaster, according to a report from the New York Post.
They are saying that the all-day breakfast has slowed down service, lowered average bills and created chaos in the kitchen.
Mark Kalinowski, an analyst at Nomura, found that many of the 29 McDonald's operators that oversee's 226 different locations in the U.S. they surveyed were having problems, according to the New York Post.
This is due to McDonald's new all-day breakfast menu option that has gotten a lot of praise from Egg McMuffin lovers.
The New York Post adds that one franchisee wrote, in response to Kalinowski's survey, that the problems are more severe in small stores.
"In small stores, the problems are vast with people falling over each other and equipment jammed in everywhere," the franchisor said.
The New York Post adds that another franchisor said their losing customers because of issues brought by the all-day breakfast menu.
"Customers are abandoning us in droves because we are either too slow or sub-par quality," the franchisor said.
The New York Post adds that franchisees are also forced to hire more people to cope with the increased demand.
This has increased the operation costs that the franchisors have to work with.
The International Business Times adds that maintaining the all-day breakfast option was the most popular request McDonald's has gotten.
The fast food chain adopted the changes to increase its sales.
The company has seen its sales decline recently as customers are becoming more health conscious with their food, according to the International Business Times.
McDonald's has been losing customers to restaurants like Chipotle, Panera and other more healthy food options.
But the all-day breakfast menu seems to be paying off for the fast food chain.
The International Business Times adds that a poll conducted by YouGov, shows customers ages 18 and older see McDonald's more favorably due to the all-day breakfast menu.
The new option has attracted "frequent breakfast eaters."
The International Business Times adds that franchise owners in charge of about 90 percent of McDonald's in the U.S. have voted to implement the all-day break menu earlier this year.
This is a fact that is not lost on those who are unhappy with the change.
