Sony's latest system update for the PlayStation 4 (PS4) have caused a "disc error" issues to some gamers as this problem have surfaced after weeks after update rolled out.
According to some gamers, their consoles reportedly couldn't read the disc after installing the update.
"It started when I got ESO a few days ago, it wouldn't register; I put it in the disc tray. But when I restarted it, it would read it just fine. Any fixes or signs of a failing disc reader?" shared a Reddit user. (via Tech Times)
Bidnesset added that the error only persist to "owners who place the disc inside the console while the device is booting from the rest mode and that have not placed a new disc inside the console since the update went live do not face this issue and can continue placing discs without any issues."
Some gamers have also pointed out the occurrence of the error while in Rest Mode. As of the moment the only way to solve the issue is to reboot/restart the console without putting it back on Rest Mode.( Attack of the Fanboy)
Instead of another update to fix the issue, Sony published a list of possible fix to the disc error faced by many PS4 console owners. (via PSU)
- Check your PS4 disc for fingerprints and scratches. Use a microfiber cloth to clean the disc. If it's scratched too much you may have to replace the disc. You can also check out this guide on How to fix a scratched video game.
- Turn off the PS4. Unplug the power cord and remove all cables (HDMI etc). Wait 30 seconds. Turn it back on. Insert disc and try again. Yes...it's the old turn-it-off-and-turn-it-back-on method. Just make sure you do remove all cables and leave sufficient time before you boot back up.
- Are you booting up your PS4 in Rest Mode? Don't. Shut it down fully, boot it up and then insert your PS4 game disc.
- Your game data could be corrupt. Delete the game, including save data and then insert the disc and re-install. Remember, you will lose your save data. If you're okay with that, then go for it. Otherwise we suggest you ring Customer Services.
- Is your PS4 disc stuck? Check out this guide on how to manually eject a stuck disc.
- Rebuild the database. Fully turn-off the PS4 and unplug the cord. Put the cord back in and hold down the power button until you hear a second beep. This will put it into SAFE mode. Select option 5 to rebuild the database. This method scans the PlayStation 4 drive and creates a new database of all content. It works in the same way that you defrag your PC. Do not turn the PS4 off while you're rebuilding the database. This could take some time.
- If nothing has worked, you should send your PS4 in for a service. You should check out the PlayStation Support page to find the relevant number in your country.
